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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alena Markova

February 11, 2025

5  out of  5
rating by Alena Markova
"I had an amazing experience with Keiko this month! She was incredibly knowledgeable, patient, and took the time to walk me through all my auto insurance options to ensure I got the best coverage at a great rate. Keiko made the entire process smooth and stress-free, answering all my questions with clarity and professionalism. It’s clear she genuinely cares about her clients and goes the extra mile to provide top-notch service. If you need auto insurance in Hawaii, I highly recommend reaching out to Keiko at State Farm!"
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Sean Shiroma

December 26, 2024

5  out of  5
rating by Sean Shiroma
"Keiko was very helpful and took the time to explain and answer all of our questions!"
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Kevin Babitz

December 24, 2024

5  out of  5
rating by Kevin Babitz
"Keiko was extremely helpful during the whole process of getting my auto insurance policy set up. She talked through each of the options, explained where it made sense to save money, and what each part of the policy meant. She then worked with me to correctly input information accurately to ensure I was paying the proper amount given my driving history. She was also very friendly and seemed to care about my life while things loaded. My call was very helpful and I would recommend her to anyone setting up a new auto insurance policy!"
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Mark Bradley

November 25, 2024

5  out of  5
rating by Mark Bradley
"I am so impressed by the professionalism of Ms. Keiko Pacheco. Ms. Pacheco took time out of her very busy schedule to personally answer my questions which was very helpful to me. Although I have not known Ms. Pacheco very long, based on my telephone conversation with Ms. Pacheco, I was able to feel very comfortable discussing my personal situation. I am looking forward to working with Ms. Keiko Pacheco. Thank you so very much. Mahalo, Mark Kazuo Bradley"
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Tiani and Elias Hester

November 15, 2024

5  out of  5
rating by Tiani and Elias Hester
"We are a brand new customer of Keiko's so can only speak to the intake process, but my wife and I went from paying almost $500/month to Geico for just auto insurance (with not the greatest coverage), to now having an umbrella policy, renter's insurance AND auto insurance on our 3 cars all for just under $400/month. I'm very grateful for how thorough keiko was over the phone and also for how educational the call was for me, and we are even more excited to be saving almost $100/month now AND having broader coverage to go with it! Highly recommend this agent based on my limited experience thus far! Mahalo Keiko for making the switch over so easy and painless."
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Colleen Barkley

October 11, 2024

5  out of  5
rating by Colleen Barkley
"Keiko helped our family with a policy this week. She was very responsive and explained her recommendations thoroughly. Wonderful service!"
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George Kim

September 19, 2024

5  out of  5
rating by George Kim
"Amazing agent, assisted me with the lowest possible insurance for my motorcycle when all others would charge 2-3x more. Recommend!!"
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Al B

September 18, 2024

5  out of  5
rating by Al B
"Very friendly, helpful real life staff. I called to update a policy coverage today, and was professionally greeted on the phone by Kelsea. She quickly updated the info I gave her, and asked if there was anything else I needed regarding our policies. Quick, helpful, and easy service. Nice to deal with a real person. 👍🏼👍🏼"
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Laurence L

September 18, 2024

5  out of  5
rating by Laurence L
"Had an issue with a policy not showing up and Kelsea B. was able to resolve my issue and follow up with me within minutes. Great customer service, thank you!"
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Rod Matsumoto

September 18, 2024

5  out of  5
rating by Rod Matsumoto
"Called to remove one of my vehicles that was sold and received excellent service from Kelsea."
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Wendy Asato

September 18, 2024

5  out of  5
rating by Wendy Asato
"The State Farm agents in Keiko Pacheco's office are always so willing and able to help. They are respectful and friendly. Thanks!"
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Micah Phillips-Lam (PsLam)

June 18, 2024

5  out of  5
rating by Micah Phillips-Lam (PsLam)
"The whole team here is awesome and extremely helpful. I believe Keiko is at the head, but I've had the pleasure of working with both Angela and Sean on multiple occasions and I always get off the phone with a good feeling. Definitely call this location for your insurance needs!"
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Patrick Taomae

April 20, 2024

5  out of  5
rating by Patrick Taomae
"I want to give a big shout out to team member Angela Boone for the exceptional customer service that she recently provided to me in connection with my enrolling in auto pay for four of my State Farm policies. She was not only very competent, efficient, and professional, but she was also very friendly and patient with me. As a result, we were able to successfully accomplish my request on the telephone. Many thanks for such wonderful customer service!"
We responded:
"Hi Patrick, thank you so much for taking the time to share your kind and positive feedback about our team member Angela Boone! Both Angela and I sincerely appreciate your 5 Star Review and kind words. Thank you again. Keiko"
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Jordan Hansel

March 5, 2024

5  out of  5
rating by Jordan Hansel
"Super friendly and helpful agent!"
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John Lam

October 22, 2023

5  out of  5
rating by John Lam
"My family needed insurance cards sent electronically immediately. Keiko's staff did so in a friendly and timely manner. Great job !!"
We responded:
"Thank you so much John for taking the time to write and give us the 5 Star review!"
Profile photo of DANICA DELA CUEVA

DANICA DELA CUEVA

September 3, 2023

5  out of  5
rating by DANICA DELA CUEVA
"Highly recommend. Keiko is an angel!!!! She truly cares for people and for their entire wellbeing. I’m so glad to have partnered with her!"
We responded:
"Thank you so much Danica for your kind words and five-star review!!! I'm so glad to have been able to help you!!!"